Privacy Policy

At Sun State Traffic Control, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://sunstatetrafficcontrol.com or engage our traffic management services.

Please read this Privacy Policy carefully. By using our website or services, you consent to the practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or information about our services
• Contact us via phone, email, or contact forms
• Enter into a service agreement or contract with us
• Subscribe to our newsletter or communications
• Participate in surveys or provide feedback

The personal information we collect may include:

• Name and business name
• Email address
• Phone number
• Mailing address and project site addresses
• Job title and company information
• Project details and specifications
• Billing and payment information

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address and geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Date and time of visits
• Device information and screen resolution

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us understand how you use our website and improve functionality. You can control cookie preferences through your browser settings, though disabling cookies may limit certain website features.

1.4 Business Information

In the course of providing traffic management services, we may collect business-related information including:

• Project specifications and requirements
• Site conditions and photographs
• Traffic control plans and documentation
• Safety reports and incident documentation
• Contract terms and service agreements

2. How We Use Your Information

Sun State Traffic Control uses the collected information for the following purposes:

2.1 Service Delivery

• Providing and managing traffic control services
• Creating traffic control plans and project documentation
• Scheduling and coordinating service delivery
• Communicating with you about your projects
• Fulfilling contractual obligations

2.2 Business Operations

• Processing quotes and service requests
• Billing and payment processing
• Maintaining customer records
• Managing customer relationships
• Responding to inquiries and customer support requests

2.3 Website Improvement

• Analyzing website usage and traffic patterns
• Improving website functionality and user experience
• Troubleshooting technical issues
• Monitoring website security

2.4 Marketing and Communications

• Sending service updates and company news (with your consent)
• Providing information about new services or offerings
• Conducting customer satisfaction surveys
• Marketing our services to potential clients

2.5 Legal and Safety Compliance

• Complying with legal obligations and regulations
• Maintaining safety records and documentation
• Protecting our rights and property
• Preventing fraud and ensuring security
• Responding to legal requests and court orders

3. How We Share Your Information

Sun State Traffic Control respects your privacy and does not sell your personal information to third parties. We may share your information in the following circumstances:

3.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, including:

• Payment processors and financial institutions
• Website hosting and IT service providers
• Email and communication platforms
• Accounting and bookkeeping services
• Insurance providers

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Business Partners

We may share information with business partners, subcontractors, or suppliers when necessary to deliver services to you, such as coordinating with general contractors or project managers on your behalf.

3.3 Legal Requirements

We may disclose your information when required by law or in response to:

• Subpoenas, court orders, or legal processes
• Government or regulatory requests
• Investigations of potential violations of our terms
• Protection of our rights, property, or safety
• Emergency situations involving public safety

3.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the successor entity. We will notify you of any such change in ownership or control of your personal information.

3.5 With Your Consent

We may share your information for any other purpose with your explicit consent or at your direction.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure server infrastructure and encrypted data transmission
• Access controls and authentication procedures
• Regular security assessments and updates
• Employee training on data protection practices
• Secure backup and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of any passwords or account credentials.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary depending on the type of information and business purpose:

• Customer Records: Maintained for the duration of our business relationship and for a reasonable period thereafter for business continuity and reference purposes
• Financial Records: Retained in accordance with tax and accounting regulations (typically 7 years)
• Safety Documentation: Maintained according to OSHA and industry requirements
• Marketing Information: Retained until you opt out or request deletion
• Website Analytics: Typically retained for 2 years or less

When information is no longer needed, we will securely delete or anonymize it in accordance with our data retention and disposal policies.

6. Your Privacy Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information:

6.1 Access and Correction

You have the right to request access to the personal information we hold about you and to request correction of any inaccurate or incomplete information.

6.2 Deletion

You may request that we delete your personal information, subject to certain exceptions such as legal obligations, legitimate business interests, or completion of transactions.

6.3 Opt-Out of Marketing

You can opt out of receiving marketing communications from us at any time by:

• Clicking the "unsubscribe" link in our emails
• Contacting us directly at 352-427-3102
• Sending a written request to our business address

Please note that even if you opt out of marketing communications, we may still send you transactional or service-related messages.

6.4 Data Portability

Where applicable, you may request a copy of your personal information in a structured, commonly used, and machine-readable format.

6.5 Restriction of Processing

You may request that we restrict the processing of your personal information under certain circumstances, such as when you contest the accuracy of the data.

6.6 Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in the Contact Information section below. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing your request.

7. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly. If you believe we have collected information from a child, please contact us immediately.

8. Third-Party Websites

Our website may contain links to third-party websites for your convenience and information. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit. This Privacy Policy applies only to information collected by Sun State Traffic Control.

9. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You can request information about the categories and specific pieces of personal information we have collected, the sources of that information, the purposes for collection, and the categories of third parties with whom we share information.
• Right to Delete: You can request deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out: You have the right to opt out of the "sale" of your personal information. Sun State Traffic Control does not sell personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise these rights, contact us at 352-427-3102. We will verify your identity before processing your request and respond within 45 days.

10. Do Not Track Signals

Some web browsers incorporate a "Do Not Track" (DNT) feature that signals to websites you visit that you do not want to have your online activity tracked. Currently, our website does not respond to DNT signals. We may implement DNT compliance in the future as industry standards develop.

11. International Data Transfers

Our business operations are primarily based in the United States (Florida and Georgia). If you are accessing our website or services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country. By using our services, you consent to the transfer of your information to the United States.

12. Email Communications

If you provide us with your email address, we may send you communications regarding:

• Service updates and project information
• Quotes, invoices, and billing matters
• Important safety or regulatory updates
• Company news and service offerings (with opt-in consent)

All promotional emails include an unsubscribe option. Transactional emails related to active projects or services may not include an unsubscribe option as they are necessary for service delivery.

13. Changes to This Privacy Policy

Sun State Traffic Control reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Post the revised policy on our website
• Notify you of material changes via email or prominent website notice when appropriate

Your continued use of our website or services after any changes indicates your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Contact Information for Privacy Concerns

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: